NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including NBI and installation of replacement of in-warranty parts), wear on cords, scuffing/scratching of mylar film, chains pulleys and locks, rusting of décor bar, change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions. We do not take returns on custom cut shades.) 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. We are constrained by the freight companies’ policies in this matter. We can ONLY REPLACE, we CANNOT REFUND for damaged shipments. If you do not, we will NOT be able to replace parts or shades that are damaged. Defective Bead Chain Drive UnitĭAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products.
#SCREEN SHADES FOR PATIO FULL#
WARRANTY PERIOD AND TERMS FROM DATE OF SHIPMENT 1st Year: Full Replacement 2nd Year: Charged 1/3 of current cost 3rd Year: Charged 2/3 of current costĬOVERED: 1. We cannot be held responsible for shipping warranty replacement parts or shades out of the continental US. The limited warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions.
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